Customer Experience Trainer

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Arcwood?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers' waste challenges. We are part of the solution. We don't generate any waste ourselves.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Customer Experience Trainer
As the Customer Experience Trainer you will be responsible for training and providing support to the Customer Experience team, including the onboarding of new employees and maintaining a foundational level of knowledge and expertise required for all positions with Customer Experience.

Essential Functions & Requirements:

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Provides Customer Experience onboarding training for all new employees who join the team
• Attends system and software update training and serves as the trainer and subject matter expert for the Customer Experience team
• Documents and tracks training completion for the Customer Experience team
• Develops and maintains standard operating procedures (SOPs) and process maps for all Customer Experience processes
• Attends external Customer Experience training and leads such training for the internal team as needed
• Stays abreast of trends or new software that may be of benefit to the Customer Experience team; conducts various continuous improvement training for the team as needed
• Retains recordings of key trainings and uploads those to team SharePoint site for future reference; keeps SharePoint site updated as appropriate
• Serves as a system and subject matter expert for the MMs, EIS, and Microsoft Suite platforms as well as all Customer Experience and related Arcwood processes
• Maintains the ability to travel 4-8 times per year
• Takes on additional duties as assigned to support the team and organization

Education:

• Bachelor's degree (required)

Experience:

• 3+ years of experience within a related customer experience role (required)

Competencies:

• Strong knowledge of Customer Experience related processes for various Arcwood positions (Customer Experience Representative, Corporate Account Coordinator, Program Manager, etc.)
• Strong understanding and knowledge of scheduling, approval and quoting processes
• Strong understanding or ability to understand processes related to MMS and EIS platforms
• Excellent interpersonal skills to effectively communicate with internal and external customers
• Strong ability to work independently as well as part of a team
• Regular and predictable attendance to perform the functions and requirements of this role

Benefits, Compensation, & Workforce Diversity:
Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.

Equal Opportunity Employer – Veterans & Disabilities

A post-offer drug screen will be required.

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Current Openings for Customer Experience Trainer Jobs at Arcwood Environmental, LLC