Senior Director, Infrastructure

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Arcwood?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers' waste challenges. We are part of the solution. We don't generate any waste ourselves.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Senior Director, Infrastructure
The Senior Director, Infrastructure will the lead the transformation of Arcwood's enterprise technology foundation – driving a future-ready infrastructure that is secure, resilient, scalable, and build for innovation. This strategic leader will oversee the architecture, implementation, and performance of critical platforms spanning help desk services, data centers, networks, telecommunications, cloud environments, and DevOps practices.

Reporting to the Chief Digital Information Officer (CDIO), this role will serve as the leader on infrastructure strategy and operations, ensuring seamless alignment between technology capability and evolving business needs. This role is core to Arcwood's digital transformation and growth agenda-enabling operational excellence, accelerating delivery, and supporting exceptional user experiences across a distributed enterprise.

The Senior Director, Infrastructure will also lead infrastructure for M&A initiatives, identifying and realizing technology synergies while maintaining performance, security, and cost efficiency across newly combined environments. This is a standout opportunity for a modern infrastructure leader who thrives at the intersection of strategy and execution.

Essential Functions & Requirements:

Infrastructure Strategy & Leadership

• Defines and executes Arcwood's infrastructure strategy aligned with growth, innovation, and long-term digital transformation goals
• Leads modernization initiatives focused on automation, including cloud enablement, security, and operational resilience
• Inspires and guides internal teams and external partners to deliver reliable, scalable, and secure technology services

Core Platform Oversight
Enables robust performance and continuous improvement across all infrastructure domains:

• Help Desk/End-User Support: Deliver timely, user-centered service
• Data Centers & Hosting: Ensure uptime, availability, and disaster recovery preparedness
• Networks & Telecommunications Maintain secure, high-performing enterprise connectivity
• Cloud Services: Optimize hybrid/cloud strategy with a focus on cost, performance, and governance
• DevOps & Platform Engineering: Advance infrastructure-as-code practices, automation, and CI/CD enablement

Operational Excellence

• Defines and tracks key performance indicators (KPIs) and service level objectives (SLOs) for infrastructure performance, availability, and incident response
• Oversees vendor relationships, contracts, and service delivery to ensure alignment and value
• Owns and manages infrastructure budget; partners closely with finance to maintain accurate forecasts and actuals
• Ensures mature practices around change, incident, and problem management

Security, Compliance & Risk Management

• Partners with cybersecurity leaders to safeguard infrastructure and resolve vulnerabilities
• Ensures compliance with regulatory and internal standards related for availability, data protection, and recovery
• Proactively mitigates infrastructure risks through strategic capacity planning and business continuity practices

Team Development & Culture

• Builds and mentors a high-impact infrastructure team with a culture of excellence with innovation
• Fosters collaboration across architecture, cybersecurity, data, and digital product teams
• Champions a service-driven mindset and continuous improvement culture
• Strengthens relationships with strategic technology vendors and partners

Education:

• Bachelor's degree in information systems, computer science, engineering or related field (required)
• Master's degree (preferred)

Experience:

• 10+ years of progressive IT infrastructure experience, including 5+ years in a leadership role (required)
• Demonstrated experience managing enterprise-wide infrastructure across data centers, cloud environments, and network architectures (required)
• Demonstrated success leading IT operations in fast-paced, distributed, and security-sensitive environments (required)
• Experience overseeing service desk or end-user support functions, with a strong customer focus (required)
• Experience in M&A integrations with continuous improvement and optimization mindset (required)

Critical Success Factors: Key Performance Indicators (KPIs)

• System Reliability: High availability and uptime across infrastructure domains
• Support Quality: Strong help desk responsiveness and user satisfaction
• Scalability: Infrastructure capacity aligned with business growth and digital strategy
• Cost Optimization: Efficient spend across cloud, telecom, and infrastructure services
• Security Readiness: Infrastructure controls aligned with risk posture and audit expectations

Competencies:

• Deep understanding of enterprise infrastructure requirements across data centers, cloud environments and network architecture
• Strong commitment to delivering an exceptional customer experience via service desk and end-user support
• Understanding of the complexities of M&A integrations and ability to effectively navigate operational continuity with optimization
• Regular and predictable attendance to perform the functions and requirements of this role

Benefits, Compensation, & Workforce Diversity:
Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.

Equal Opportunity Employer – Veterans & Disabilities

A post-offer drug screen and background check will be required.

Current Openings for Senior Director, Infrastructure Jobs at Arcwood Environmental, LLC