Technical Customer Coordinator I - Internal

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Arcwood?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers' waste challenges. We are part of the solution. We don't generate any waste ourselves.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Technical Customer Coordinator I
As a Technical Customer Coordinator I you will be responsible for the first review of waste stream approvals and selecting the appropriate facility based on customer's needs, Company policies, facility regulatory and permit requirements, facility capabilities, profitability, and safety to employees and the environment.

This role must stay current with regulations and individual facility permit requirements and must have a full understanding of the quotation and waste stream in the MMS and EIS systems, while working with third-party facilities to complete direct Approvals.

Essential Functions & Requirements:

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Acts as a liaison between Arcwood customers and the internal Approvals function to support both parties
• Serves as a technical resource for Account Managers and assists in the building and maintenance of strong customer relationships
• Triages internal v external needs for submittal to the appropriate Approval Chemist (low, medium, high, or third-party)
• Completes waste stream preparation for Approvals function and reviews relevant laboratory data
• Reviews Safety Data Sheets (SDSs) and provides necessary information to the appropriate parties
• Completes Universal Template processing for applicable waste materials
• Assists relevant parties with the off-spec management process, as well as with bid and proposal preparation
• Provides quotes for replication ability and confirms contract restrictions for approvals
• Maintains knowledge of recertification programs and assists customers with program needs as appropriate
• Provides real-time online assistance for customers with a presence in EIS Profiling chat features
• Partners with third-party facilities to complete direct approvals
• Reviews comprehensive information and elevates customer issues as appropriate
• Establishes and maintains a strong working knowledge of RCRA, DOT and federal, state and local regulations, along with Company procedures, systems and capabilities
• Participates in monthly safety observation meetings and achieves established safety observation goals
• Takes on additional duties as assigned to support the team and organization

Education:

• Bachelor's degree (required); degree in environmental science or other technical field (preferred)

Experience:

• 1.5+ years of internal experience in a customer experience or technical role (required) -OR-
• In lieu of degree, 5+ years of experience in a customer experience or technical role (required)
• Consecutive rating of '3 – Meets Expectations' on two previous performance evaluations (required)

Competencies:

• Excellent written and verbal communication skills to effectively communicate with internal and external stakeholders
• Strong communication skills via phone, with the ability to listen actively
• Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure
• Self-directed with the ability to work on multiple projects with competing priorities and deadlines
• Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT/RCRA regulations
• Strong working knowledge of computer programs and applications
• Regular and predictable attendance to perform the functions and requirements of this role

Benefits, Compensation, & Workforce Diversity:
Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.

Equal Opportunity Employer – Veterans & Disabilities

A post-offer drug screen and background check will be required.

Current Openings for Technical Customer Coordinator I Internal Jobs at Arcwood Environmental, LLC